FAQs

Yes, the City offers automatic bank drafts. To utilize this service a form needs to be signed and turned in to the Business Office in City Hall. A void check also needs to be provided. Customer billing statements will continue to be mailed to the customer monthly. The amount, on the bill, will be drafted on the due date shown on the bill.

Download an Automatic Bank Draft form.

Deposits for utility services vary depending on the customer's credit score. Find out more at Utility Deposits.

Call the Billing Office at 828-438-5245 for more information.

Yes, children (under 18) are required to have tickets and must be accompanied and supervised by a responsible adult. CoMMA offers a reduced price Youth rates for MainStage Morganton performances. Note: Privately sponsored events do not always offer a youth rate, please call us for more information.

CoMMA loves groups!  Discounted pricing is offered on all MainStage Events to groups of 10 or more. To receive the group rate please call us at 800-939-7469. Note: Privately sponsored events do not always offer a group rate, please call us for more information.

Contact the Box Office at (828) 433-7469 for additional information.

Tickets purchased on either the left or right side of the auditorium do indeed skip numbers, but not seats; this applies to both the Balcony and Orchestra levels. The Center section seating is numbered consecutively. View more seating information.

Nothing can be attached to the walls. We do not allow tape, command strips, or any other sticky surface on the wall. Please love our new interior décor.

For the most professional delivery, it is best that you hire a DJ or band to take care of your sound for your event. Our sound system has no system mixer and is great but it is set up for speaking and soft background music. It is not meant for performance-level sound quality.

We recommend that you download your music to a memory device and test and retest prior to the event. We DO NOT guarantee internet speeds or capacity at all times due to inclement weather or other natural causes.

We have a “Baby Grand” piano in the Connelly Room and a top of the line keyboard that can be used in the Cobb Room or in the lower level rooms if desired.

All events need to end by 10:00 pm. Time is allowed in your contract to remove all décor and we need time to finish the final cleaning after that.

Yes, a $200 deposit is required to reserve and schedule your event on the calendar. All deposits are applied to your final bill after we have reviewed the terms of your contract and all facilities rented seem to be left in compliance.

We have two built in projectors and screens in the Cobb room and one in the Connelly Room. We have an in house sound system with wireless microphones, HDMI compatible cords and most adapters needed to hook up your laptop to our projector system.

You have a right under the Cable Act to see Your personally identifiable information that COMPAS X-STREAM collects and maintains. The information COMPAS X-STREAM has about its Customers is maintained at COMPAS X-STREAM's local office in City Hall at 305 E. Union St. in Morganton. If You would like to see Your information, please send a written request to COMPAS X-STREAM. COMPAS X-STREAM will be glad to make an appointment for You to come in to our office during regular business hours. If Your review reveals an error in our records, COMPAS X-STREAM will correct it. You may also be able to access certain information about You or Your account by telephone (1-828-438-5353), depending upon the information You have provided.

COMPAS X-STREAM takes the security of our Customers' personally identifiable information seriously. COMPAS X-STREAM takes such actions as are reasonably necessary to prevent unauthorized access by entities other than COMPAS X-STREAM to personally identifiable information. COMPAS X-STREAM uses security and/or encryption technology to secure certain sensitive personally identifiable information when it collects such information over the system. COMPAS X-STREAM restricts access to its customer database and secures the content by use of firewalls and other security methods. COMPAS X-STREAM limits access to databases containing Customers' personally identifiable information to those specifically authorized employees and agents of COMPAS X-STREAM and other parties identified in the "Who sees the information collected by COMPAS X-STREAM?" section above. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose personally identifiable information.

You need to help protect the privacy of Your own information. You and others who use Your equipment must not give identifying information to strangers or others whom You are not certain have a right or need to the information. You also must take precautions to protect the security of any personally identifiable information that You may transmit over any home networks, wireless routers, wireless fidelity (WiFi) networks or similar devices by using encryption and other techniques to prevent unauthorized persons from intercepting or receiving any of Your personally identifiable information. You are responsible for the security of Your information when using unencrypted, open access or otherwise unsecured networks in Your home. For more information on things You can do to help protect the privacy of Your own information, visit http://www.onguardonline.gov/.

If You have any questions about our privacy protections and policies, please contact our customer service office at 1-828-438-5353 or by visiting COMPAS X-STREAM's website at www.compascable.net.

COMPAS X-STREAM will only disclose personally identifiable information to others if: (a) Customer provides written or electronic consent in advance, or (b) it is permitted or required under federal or applicable state law. Specifically, federal law allows COMPAS X-STREAM to disclose personally identifiable information to third parties:

• when it is necessary to provide COMPAS X-STREAM's services or to carry out COMPAS X-STREAM's business activities;
• as required by law or legal process; or
• for mailing list or other purposes, subject to Your ability to limit this last type of disclosure.

To provide services and carry out our business activities, certain authorized people have access to Your information, including our employees, entities affiliated through common ownership or control with COMPAS X-STREAM and third parties that provide and/or include: billing and collection services; installation, repair and customer service subcontractors or agents; program guide distributors; software vendors; program and other service suppliers for audit purposes; marketers of COMPAS X-STREAM's products and services; third party auditors; our attorneys and accountants; and/or strategic partners offering or providing products or services jointly or on behalf of COMPAS X-STREAM. The frequency of disclosures varies according to business needs, and may involve access on a regular basis. COMPAS X-STREAM restricts third parties' use of Your information to the purposes for which it is disclosed and prohibits third parties from further disclosure or use of Your personally identifiable information obtained from us, whether for that third party's own marketing purposes or otherwise.

Unless You object in advance, federal law also allows COMPAS X-STREAM to disclose through "mailing lists," personally identifiable information, such as Your name, address and the level of Your service subscription, to non-affiliated entities, including advertisers and marketing entities, for non-service related purposes, including product advertisement, direct marketing and research. Under no circumstances will COMPAS X-STREAM disclose to these advertising entities the extent of Your viewing habits or the transactions You make over the system. COMPAS X-STREAM, or our contractors or agents, may from time to time share non-personal and/or aggregate information such as the number of Service subscribers who match certain statistical profiles (for example, the number of subscribers in various parts of the country) with our advertisers, content providers, or other third parties with whom we have a relationship.

We may provide anonymous data to third parties who may combine it with other information to conduct more comprehensive audience analysis for us and for television advertisers. This data helps program networks and cable operators decide on which programs, channels, and advertising to carry. COMPAS X-STREAM may also use that information to distribute targeted advertising to You without having disclosed any of Your personally identifiable information to the advertisers. These advertisements may invite interactive or transactional follow-up from You. By using any of COMPAS X-STREAM's interactive services, You consent to our collection of this additional information. Unless You consent first or except as required by law, only anonymous information is disclosed to audience measurement services.

As part of its business activities, if COMPAS X-STREAM enters into a merger, acquisition, or sale of all or a portion of our assets, COMPAS X-STREAM may transfer Customers' personally identifiable and non-personal information as part of the transaction.

If You subscribe to our telephone service, Your name, address and/or telephone number may be transmitted via Caller ID, published and distributed in affiliated or unaffiliated telephone directories, and available through affiliated or unaffiliated directory assistance operators. We take reasonable precautions to ensure that non-published and non-listed numbers are not included in the telephone directories or directory assistance services, although we cannot guarantee that errors will never occur. Please note that Caller ID blocking may not prevent the display of Your name and/or telephone number when You dial certain business numbers, 911, 900 numbers or toll-free 800, 866, 877 or 888 numbers.

If allowed by and after complying with any federal law requirements, COMPAS X-STREAM may disclose personally identifiable information about Customer to representatives of government or to comply with valid legal process, except as provided below, disclosures shall not include records revealing Customer's selection of video programming. Disclosures to representatives of government may be made pursuant to an administrative subpoena, warrant, court order, our reasonable discretion in cases of emergency or serious physical injury, or other permitted means. In these situations, COMPAS X-STREAM may be required to disclose personally identifiable information about a Customer without Customer's consent and without notice to the Customer. Law enforcement agencies may, by federal or state court order, and without notice to You, obtain the right to install a device that monitors Your Internet and e-mail use, including addresses of email sent and received and in some cases the content of those communications; and/or Your use of our telephone service, including listings of incoming and outgoing calls and in some cases the content of those calls. In some instances where there are valid legal requests for or orders for disclosure of Your information, we may notify You of the requests or orders and then it may be up to You to object or take specific action to prevent any disclosures pursuant to those requests or orders.

Where a governmental entity is seeking personally identifiable information of a Customer who subscribes to COMPAS X-STREAM's video services only or records revealing Customer's selection of video programming, the Cable Act requires a court order and that the video subscriber be afforded the opportunity to appear and contest in a court proceeding relevant to the court order any claims made in support of the court order. At such a proceeding, the Cable Act requires the governmental entity to offer clear and convincing evidence that the subject of the information is reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in the prosecution of the case. Except in certain situations (such as with respect to those who owe, or are owed, welfare or child support) state welfare agencies may obtain the names, addresses, and certain other Customer information as it appears in COMPAS X-STREAM's subscriber records under the authority of an administrative subpoena.

We may also use or disclose personally identifiable information about You without Your consent (a) to protect our Customers, employees, or property, (b) in emergency situations, (c) to enforce our rights in court or elsewhere, or directly with You, for violations of service terms, conditions or policies and/or (d) in order to comply with the Digital Millennium Copyright Act or as otherwise required by law, for example, as part of a regulatory proceeding.

Once the digital transition happens in your area, networks currently assigned to channels 70-77 will no longer be available on the analog service. The affected channels are Fox News, BET, E!, TLC, Comedy Central, Disney XD, Disney Jr., and FXX. These channels will still be available to digital customers, and customers who use our watchTVeverywhere feature. Our watchTVeverywhere service allows you to stream many of your favorite channels to different streaming devices such as a Roku, Amazon Firestick or Apple TV. For more information on watchTVeverywhere, you may go to our website at www.compasxstream.com and click on watchTVeverywhere at the top of the webpage. If you already have digital service, your channel lineup will not be affected on televisions in your home using a digital box. Access to these channels will be restored to analog customers once you make the switch to digital service. This change will not affect all COMPAS customers at once. The upgrade to digital service will happen throughout 2020 and 2021, in different areas. You will be notified when your area is being upgraded to digital service.

COMPAS will send a letter directly to customers notifying them of their specific upgrade date. This letter will tell you exactly when you will receive your new equipment for each of your television sets. If you do not upgrade to a digital box, your television service will end once the switch to digital service is made in your area.

If you already have a COMPAS Digital Cable Box on all of your televisions, then you do not need to do anything. If any television in your home is still using analog service and does not have a digital service box, then you need to contact COMPAS to reserve your digital box for this television. Otherwise, your television service for any televisions in your home using an analog connection will end once the digital transition in your area is made.

Customers should call 438-5353 for more information and to schedule a delivery of your new box. Office hours are 8am-5pm Monday-Friday, except holidays.

Submit a request to the Development and Design Department or to the City Engineer at City Hall in the form of a petition signed by those interested in the service and willing to share in the cost of the water line extension.

After evaluation by the City Engineer and his staff as well as the Director of Water Resources, including determination of existing facilities in the area and their condition and capacity, a preliminary layout and design for purposes of cost estimating will be done. This cost estimate would be presented to the parties who would benefit from the service and they would be encouraged to organize in order to finance the water line extension.

The procedure is outlined in a policy adopted by the Morganton City Council copies of which are available to those groups wishing to make such a request.

Call 828-438-5260 for more information.

Unless the occurrence is due to problems with our stormwater sewer system, the City Engineer, the Public Works Director, or their staff members can only make recommendations with regards to solutions based on their analysis of the situation and their education, knowledge, background, and experience within a reasonable degree of engineering probability. Implementation and execution of those recommendations and their resultant consequences are the sole responsibility of the homeowner.

Call 828-438-5260 for more information.

This varies widely with the situation. Shade/canopy/large trees (oaks, maples, elms, etc.) tend to live longer than ornamental/understory/small trees (dogwoods, crape myrtle, red bud) as a general rule.  Native trees are generally more suitable to local weather and pests.

Call 828-438-5362 for more information.

You’ll receive a kit with equipment and instructions to install your digital adapter. Then, visit our remote page to identify and program your remote.

Submit a request to the City Engineer asking for a traffic speed study and analysis to be conducted. Based on that study and analysis, the City Engineer will make his recommendations to correct the problem.

The solution may involve a formal request to change the speed limit that would involve presentation to the City Council for approval of the speed limit change. The solution may be the installation of a traffic calming device, such as speed humps. Again, this recommendation would come from the City Engineer as warranted by the traffic study and analysis that would have included an evaluation of the street based on criteria set forth in the policy adopted by the Morganton City Council with regard to installation of these traffic calming devices. Or, it may simply involve a request to Public Safety to increase their enforcement of the speed limit along that street.

It is also possible that the City Engineer may also conclude that no action is warranted based on his study and analysis.

Call the City Engineer at 828-438-5263 for more information.

25 or 6 to 4

Call Kathy Anthony, Benefits Administrator, at 828-438-5298.

You must submit a City of Morganton application to the HR Department by the deadline listed in order to be considered for a job.

You can download an application, you can pick up an application in the HR Department at City Hall or you can request one be sent to you via telephone or letter.

Call Human Resources at 828-438-5253 for more information.

You can contact Kathy Anthony, Benefits Administrator at 828-438-5298 for more information.

All major credit cards are accepted: Visa, MasterCard, Discover and AMEX as well as electronic checks.

Point & Pay is a wholly-owned subsidiary of North American Bancard, one of the electronic payment processing industry's leading solutions providers. As a registered MSP/ISO since 1992, North American Bancard enables Point & Pay to offer our clients a full suite of products and services including Credit, Debit, EBT, Check Conversion and Guarantee, ATM, Gift and Loyalty Cards and Online Payment Gateway solutions. North American Bancard processes more than $10 billion in electronic transactions annually for more than 100,000 merchants nationwide.

Point & Pay designs, builds and integrates the best electronic payment solutions in the business. Their elegant, flexible systems enable clients to accept card payments in their offices, via toll-free telephone or Internet, 24 hours a day, seven days a week.

No.  By default, the search results will show matches for any word within the phrase.  In this example, you would receive results for all web pages and documents that contained either the word alarm or the word permit or both.

In order to search on an exact phrase, enclose your search phrase in quotations.  The search results for "alarm permit" will show matches for that exact phrase.

It is easy to start using watchTVEverywhere. The first step is registration. Click here to watch a 5 minute video about registration.

• Select your TV provider from the drop down menu and click on Submit.
• Click on "Register." You will need two pieces of information to register:
  • Your account number and
  • The correct spelling of the last name on the account.

The best thing to do is have your latest invoice handy.

• You will be asked to:
  • Provide an email address. This will be your user name. This can be any valid email address.
  • Provide a password.
  • Select a password reset question.
  • Supply the answer to the password reset question.
• Click on Register.
• Now, check the email address you just provided. You will find an email message with your watchTVEverywhere activation link. Click on the link to complete the registration process.
• You are done and can begin to enjoy watchTVEverywhere.

It is important that you keep your username and password confidential. Use of your credentials by others will result in loss of watchTVEverywhere privileges.

To watchTVEverywhere,

• Visit www.watchTVEverywhere.com.
• Click on Log In.
• Enter your username and password.
• Select the TV Network you want to watch. Click on the network and you will see a list of the available programs.

There is no limit to the number of devices you can use. However, TV networks may limit the number you can use at the same time.

WatchTVEverywhere has a lot of different definitions. For us, it is TV programs that are available on something other than a TV set. That means your PC, laptop, iPad, iPhone or Android.

The answer is just about Everywhere. WatchTVEverywhere works anywhere you can receive an Internet signal: inside your house, at the office, shopping mall, hotel, airport, vacation home, etc. Wired connections and in-home WiFi will provide the best quality. The quality of watchTVEverywhere signals while roaming (airports, stores, etc.) will vary depending on the strength of the signal. Be extra careful when you travel, especially outside the US. Data roaming charges may apply to networks that allow access outside the US and they can be very expensive.

Once you are registered, you can watch any watchTVEverywhere program as long as you are a subscriber to that network. For example, you must be an A&E subscriber to watch A&E's watchTVEverywhere programs.

Programming and Distribution rights vary by programmer however, as a general rule, rights are restricted to the 50 States and US territories for content distribution by USA cable operators. In an online environment these restrictions are imposed by the programmer based upon the inbound IP address (International/Country code specific) used to gain access to the portals/apps/players. International travelers should be aware of these limitations and expectations should be measured accordingly.