In order to further help our utility customers experiencing financial hardship due to the ongoing COVID-19 pandemic, the City of Morganton is temporarily waiving convenience fees that are charged when customers pay their utility bills online.

Customers paying online will not be required to pay the convenience fee through November 30, 2020. Customers can pay online by visiting

In order to begin paying online, customers will need to have their most recent bill available. To register a new account at the online payment portal, the customer should enter their email and a new password, and click register. This will take customers to the screen where account information must be entered to finish setting up a new account.

If a customer already uses the online payment portal to pay their bills, no further action is required.

For further information, call 828-438-5245.

City Contact


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Staff Directory

305 E. Union St. Ste A100
Morganton, NC 28655 i Google Maps 16x16

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