The Support Services Bureau includes all office personnel, training and recruiting, Animal Control, Budget Office, Communications, Parking Enforcement, Records and Training. The Support Services Bureau is directed by Maj. Ryan Lander.
Support Services also manages the department fleet; Public Safety has a robust fleet of nearly one hundred police and fire specialty vehicles and apparatus at an approximate value of five million dollars. Support Services is responsible for the recruitment and hiring of all Public Safety personnel to include Public Safety Officers, Fire Engineers. Supports Services also is responsible for the logistic needs of the department as well as oversight of real property including Public Safety Headquarters and three fire stations.
The Public Safety Department employs two full-time Animal Control Officers, their duties include:
- Patrol the City to enforce animal control laws and ordinances
- Investigate complaints and testify in court
- Pick-up stray animals
- Set traps and cages to collect animals
- Take apprehended animals to shelter for containment and/or quarantine if needed.
- Investigate reports of animal bites and enforce laws requiring confinement of animals for observation
- Investigate cases of cruelty to animals, recommend appropriate action; takes wounded animals to the County shelter for care
Animal Control officers work closely with other animal service agencies such as the Burke County Sheriff's Office Animal Shelter and Burke Friends for Animals (Humane Society of Burke County). Stray dogs and cats are taken to the County Animal Shelter and they can be reached at 438-5465.
To contact the Animal Control office call 584-2627.
Burke Friends for Animals: www.burkecountyfriends4animals.org
Burke County Animal Shelter: www.burkesheriff.org/animal.htm
The Public Safety Department no longer has a Communications Division at headquarters. Communications is now located at the Burke County Emergency Communications Center (BCECC).
BCECC is a consolidated 9-1-1 Public Safety Answering Point (PSAP) serving all of Burke County. Twenty-four hour dispatching services is provided for all LAW, FIRE and EMS agencies throughout the county. The BCECC mission is to serve the community and local government agencies with effective emergency communications services and to serve as a facilitator of communications for public safety agencies in Burke County. Their vision is to excel in the quality of service provided to the public and to all the public safety agencies served.
Non-Emergency: (828) 437-1911
Since 1953, the City of Morganton has provided Parking Enforcement for the downtown area. In times past, five-cent, ten-cent, and twenty five-cent meters were used. Today, state-of-the-art technology, such as a digital hand-held ticketer, assists the Parking Enforcement Specialist to efficiently and accurately manage violations and fines.
Parking Enforcement is responsible for the following duties:
- Patrol downtown area for parking, handicapped and loading zone violations multiple times throughout the business day
- Issue tickets to vehicle owners found in violation of time limits allowed in ordinances
- Collect money from fine boxes; prepares final notice and past due parking notices, issue civil citations for parking
- Provides information and assistance to the public
Parking Citations can be paid the following ways:
- In person at Public Safety Headquarters
- Drop-off boxes throughout the city
- Mail citation/payment to 304 S. College St., Morganton, NC 28655
|Backing into spaces||$5.00||$10.00||$25.00|
|Loading zone violation||$5.00||$10.00||$25.00|
|Parking across line||$5.00||$10.00||$25.00|
|Parking to the left||$5.00||$10.00||$25.00|
|Fire lane violation||$10.00|
Downtown Parking Map
The Records Division is located inside Public Safety Headquarters at 304 S. College Street. The Records staff is responsible for entry of all warrants, subpoenas, police reports, accidents reports, etc., into our Records Management System as prescribed by North Carolina public records law. They assist citizens with retrieving reports upon request. Furthermore, our Records staff receives fees/fines for the following; violations of city ordinances issue by our Public Safety Officers, parking fines, permits to include parking, parade, burning, etc., as well as assists citizens with other tasks as needed.
To obtain a copy of a report:
- In Person: come to Public Safety Headquarters
- By Mail: send a self-addressed stamped envelope to 304 S. College St., Morganton, NC 28655
- Online via the Police-2-Citizen website
To contact the Records Division, call 828-438-5290.
The Morganton Department of Public Safety prides itself in having a well-trained work force by providing excellent training opportunities both within and outside of the department.
- Be at least 20 years old
- Be a United States citizen
- Be a high-school graduate or have passed the G.E.D. indicating a high school equivalency
- Be of good moral character as verified by a background investigation
- Have a good credit history
Applicants must complete the following selection process:
- Polygraph examination
- Physical agility test
- Oral board review
- Medical examination. Applicants must be examined and certified by a licensed physician to meet physical requirements as established by the North Carolina Criminal Justice Education and Training Standards Commission and OSHA requirements.
- Drug test. Applicants must submit to a drug test as established by the City of Morganton.
- Psychological examination
- Interview with the Chief of Public Safety
- Other qualifications as established by the State of North Carolina